ep77 Privacy Policy — How We Handle Your Personal Information

This Privacy Policy applies to ep77, the online sports betting and gaming platform available at ep77.onl. It covers how we collect, store, use, and protect the personal information you share with us — and what rights you have over that information.

ep77 is designed for Pakistani players and all data handling is approached with the expectations of Pakistani users in mind. We use your data to run your account, process PKR transactions through your preferred payment method — whether JazzCash, Easypaisa, Raast, bank transfer, or card — and to communicate with you about your account activity and relevant promotions where you have agreed to receive them.

We do not use your data in ways that go beyond what is needed to operate the platform and keep it secure. This policy is written plainly because it is meant to be read and understood, not just exist as small print.

The categories of personal data ep77 collects include:

ep77 collects personal data in the following ways:

Directly from you

When you register an account, you provide your name, contact details, and date of birth. When you make a deposit or request a withdrawal, you provide payment details. When you submit identity documents for verification, those documents are collected directly.

Automatically through your use of the platform

Technical and usage data — IP address, device information, session data, pages visited — is collected automatically when you access ep77.onl. This happens through standard web server logs, cookies, and analytics tools. See Section 7 for the cookie policy.

From payment providers

When you use JazzCash, Easypaisa, Raast, or a bank transfer, the payment provider confirms transaction completion to us. We receive only the information needed to credit or debit your ep77 account — we do not receive your full payment account credentials.

ep77 uses the personal data we collect for the following purposes:

• Account operation — to create, manage, and maintain your account, process your transactions, and provide the platform services you have registered for.
• Identity verification — to confirm your identity and age (18+) as required before processing withdrawals and as part of ongoing account security.
• Payment processing — to facilitate PKR deposits and withdrawals via your chosen payment method, and to maintain accurate transaction records.
• Customer support — to respond to queries about your account, transactions, bets, or any platform-related issue you raise.
• Fraud and security — to detect and prevent fraud, collusion, bonus abuse, duplicate accounts, and other prohibited conduct as defined in the Terms and Conditions.
• Responsible gaming — to monitor account activity for patterns that may indicate problem gambling, and to apply deposit limits or exclusions that you have requested.
• Marketing communications — to notify you about promotions, bonuses, cricket and PSL offers, and new platform features, but only where you have opted in to receive such communications.
• Platform improvement — to analyse usage data in aggregated, anonymised form to improve the platform's design, performance, and feature set.

ep77 does not sell your personal data to any third party. We share personal data only in the following specific circumstances:

Service providers

We share data with companies that provide services to support the operation of ep77 — including payment processing services (such as those that facilitate JazzCash and Easypaisa transactions), identity verification providers, cloud hosting providers, and technical support services. These providers receive only the data necessary to perform their specific function and are contractually bound to handle it securely and only for the authorised purpose.

Game providers

The casino games, live dealer tables, and fish games on ep77 are provided by third-party game studios. These providers may receive session and outcome data as part of the normal operation of their games. They do not receive your personal identity or payment data.

Legal and regulatory requirements

ep77 may disclose personal data if required to do so by a valid legal process, court order, or where disclosure is necessary to protect the platform, its users, or others from fraud or harm. We will not disclose data beyond what is specifically required.

All payments on ep77 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other supported mobile wallets. Each payment method involves a level of data sharing with the relevant payment processor to complete the transaction.

ep77 does not store full card numbers. When you pay by card, the card data is handled by the payment processor — ep77 receives only a confirmation that the transaction was completed and the last four digits of the card used, for reference in your transaction history.

JazzCash and Easypaisa transactions are processed through their respective platforms. Your wallet number is recorded against your account to facilitate withdrawals to the same method. ep77 does not have access to your JazzCash or Easypaisa wallet credentials — only to the wallet number you register for use with your ep77 account.

ep77 uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small file stored on your device when you visit a website. ep77 uses the following types:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in during a session and security cookies that help protect your account. These cannot be disabled without breaking core platform functions.
• Functional cookies — remember your preferences such as language settings and display options to provide a consistent experience across sessions.
• Analytics cookies — collect anonymised data about how the platform is used — pages visited, session duration, navigation paths — to help us improve the platform. This data is aggregated and does not identify individual users.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform, including staying logged in. Blocking analytics cookies will not affect your core platform experience.

ep77 keeps personal data for as long as it is needed for the purpose it was collected and for a reasonable period after your account is closed to enable us to respond to any queries or disputes that arise after closure.

Transaction records — including deposit, withdrawal, and betting history — are retained for a minimum of five years to enable account dispute resolution and to maintain accurate financial records. Identity verification documents are retained for the same period.

Where you have opted in to marketing communications, your contact details are retained for that purpose until you opt out, at which point they are removed from marketing lists promptly.

Technical and usage data is retained for a shorter period — typically up to 12 months — unless it forms part of a security investigation or fraud review, in which case it is retained until that matter is resolved.

ep77 takes the security of your personal data seriously. The technical and organisational measures we apply include:

• Encryption in transit — all data exchanged between your browser and ep77.onl is encrypted using TLS. The padlock in your browser address bar confirms this is active.
• Encrypted storage — sensitive personal data including identity documents and financial records are stored in encrypted form at rest.
• Access controls — access to personal data is restricted to authorised personnel only, on a need-to-know basis. Access is logged and monitored.
• Payment security — payment processing is handled by providers with appropriate financial security standards. ep77 does not handle raw card data.
• Account security — your account password is hashed and cannot be read by ep77 staff. We recommend using a strong, unique password for your account.

You have rights over your personal data. The following rights apply to the information ep77 holds about you:

To exercise any of these rights, contact the ep77 support team. Requests are reviewed and responded to as promptly as possible. We may need to verify your identity before processing a data rights request to ensure we are responding to the correct person.

ep77 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you are aware that a minor has registered on ep77 or provided personal data, please contact the support team immediately. Any account identified as belonging to a minor will be closed and the associated data deleted.

ep77 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes to the services we use, or changes in applicable standards relating to data handling. The updated date at the top of this policy reflects when changes were last made.

Where changes are significant, a notice will be displayed on ep77.onl. Continued use of the platform after an updated policy is published constitutes your acceptance of the updated terms. If you do not agree with changes to this policy, you should stop using the platform and close your account.

We recommend reviewing this policy periodically, particularly if you are a regular user of the platform, to stay up to date with how your data is handled.

For any questions about this Privacy Policy, or to submit a data access, correction, deletion, or objection request, contact the ep77 support team using the contact details in the footer of this page.

When submitting a data rights request, please include your registered account email address and a brief description of your request so we can identify your account and respond efficiently. We may request additional information to verify your identity before processing the request.

ep77 takes data rights requests seriously and aims to respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to raise a complaint through the appropriate channels in your jurisdiction.